Get your Holiday Orders in today: Shipping Q&A

It’s hard to believe it’s already December, but here we are! Since we know the month is bound to fly by, we wanted to share some important shipping information about your holiday orders 🎄

Your orders are important to us! Especially when it comes to holiday gifts, we want to make sure you have your products received in a timely manner. To ensure your order arrives in time for Christmas, it needs to be placed by December 14th.

Couriers are always working hard to ensure you receive your product(s) generally within a few days for Ontario and approximately one week for out of province orders.

How does shipping work?

When you place an order our goal is to process and ship it within one business day. All flags are shipped via Canada Post.

Looking for tracking on your flag order? If you pay $16 or more in flags/shipping, tracking is available for your order.

Flagpoles always come with a tracking number. Make sure to include your email address in your order so you can receive this tracking number along with updates on the progress of your order. Tracking for Flagpoles and larger product shipments is done through FlagShip, a Canadian courier company.

What if I need to return my order?

Your satisfaction is our top priority! If your order arrives damaged, please do NOT accept it from the courier. Then, reach out to us to let us know the reason for the rejection and we will ship your order again.

If you decide you no longer need or want products ordered for any reason, you can return it unused and in its original packaging. In this case shipping is at the customer’s expense and there will be an additional 10% restocking fee.

If you have any questions, don’t hesitate to reach out to us directly!

From our family to yours, we wish you a very happy holiday season 🎄

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