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Get your Holiday Orders in today: Shipping Q&A

It’s hard to believe it’s already December, but here we are! Since we know the month is bound to fly by, we wanted to share some important shipping information about your holiday orders 🎄

Your orders are important to us! Especially when it comes to holiday gifts, we want to make sure you have your products received in a timely manner. To ensure your order arrives in time for Christmas, it needs to be placed by December 14th.

Couriers are always working hard to ensure you receive your product(s) generally within a few days for Ontario and approximately one week for out of province orders.

How does shipping work?

When you place an order our goal is to process and ship it within one business day. All flags are shipped via Canada Post.

Looking for tracking on your flag order? If you pay $16 or more in flags/shipping, tracking is available for your order.

Flagpoles always come with a tracking number. Make sure to include your email address in your order so you can receive this tracking number along with updates on the progress of your order. Tracking for Flagpoles and larger product shipments is done through FlagShip, a Canadian courier company.

What if I need to return my order?

Your satisfaction is our top priority! If your order arrives damaged, please do NOT accept it from the courier. Then, reach out to us to let us know the reason for the rejection and we will ship your order again.

If you decide you no longer need or want products ordered for any reason, you can return it unused and in its original packaging. In this case shipping is at the customer’s expense and there will be an additional 10% restocking fee.

If you have any questions, don’t hesitate to reach out to us directly!

From our family to yours, we wish you a very happy holiday season 🎄

Fall Cottage Life Show 2022

Ontario Flag & Pole is back at the Cottage Life Show!   It’s the best time of the year! The Fall Cottage Life Show is back in town Nov 11-13th, and we’re so excited to be participating once again.    The Fall Cottage Life Show will be hosted in Hall 2 at the International Centre […]

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Flag Day – When & What Is It?

National Flag Day of Canada – When & What Is It? On February 15, 1965 the flag as we know it today with its iconic red and white stripes and maple leaf, was raised for the first time at Parliament Hill, Ottawa, Ontario. On the same day in 1996, 31 years later, National Flag Day […]

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How to fly your flag at half-mast

In times of great loss and tragedy you can honour those affected by flying your flag pole at half-mast. The Government of Canada states”The half-masting of national flags is a well-established procedure whereby countries bestow an honour and express a collective sense of sorrow. Given that such flags are recognized as paramount symbols of their […]

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National Flag Etiquette Part II

Summer calls for opening the cottage, sitting on the dock and raising your flag. But how do you properly display the national flag? In Part I we highlighted national flag Do’s and Don’ts, but there’s still more to cover! The following National Flag of Canada etiquette has been adapted from the Government of Canada website. Configurations How […]

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How to Repair your Flagpole

Our flag poles work hard through rain and wind, sleet and snow, so sometimes after years of wear and tear the interlocking sleeve will need to be replaced. BUT, good news, an interlocking sleeve replacement is included in your 7-year warranty when you purchase a Titan Flagpole. You can download these step-by-step Pole Repair Directions […]

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National Flag Etiquette Part I

Do you have a Canadian flag sitting in your garage waiting to fly in the wind? Maybe you’re worried you’ll make a flag faux-pas or disrespect your nation? You’re right to be cautious, because when the National Flag of Canada or other provincial or territorial flags are displayed, proper consideration and etiquette should be maintained. […]

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Upcoming Winter/Spring 2019 Shows

We kicked off our 2019 show season with the Toronto Boat Show back in January and now we’re gearing up for our next round of shows all across Ontario. We’re bringing you a flag for every season, event or holiday to your city! Drop us a line below in the comments and let us know […]

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Lighting your Flag: Solar Style

Did you know according to flag etiquette, state flags should be only displayed from sunrise to sunset every day? But like most rules, there is an exception: you can keep your flag flying 24/7 if it is properly illuminated during all hours of darkness. We think the most ‘illuminating’ solution to light your state flag during the evening hours is solar […]

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Storing and Caring for your Flagpole

As colder temperatures approach, we wanted to share 5 Steps to keep your flags and Titan flagpoles in tip top shape! Technically your Titan telescopic flagpole can be left out 24×7 for 365 days, it is built for that. ALWAYS leave the pole fully extended to avoid any moisture being able to be trapped and […]

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